Thank you for choosing Next Gen Sparks. We are committed to delivering your order securely and efficiently, no matter where you are in the world.

Order Processing
All orders are processed within 1–2 business days after order confirmation. Processing times may vary slightly during peak seasons, promotional events, or due to high order volumes. Once your order is processed and packed, it will be handed over to our delivery partner for dispatch.

Shipping Methods
We work with reliable logistics providers to ensure your order is safely delivered to your address. Our delivery partners handle domestic and international shipments with care and tracking support, where available. Once your order has shipped, you will receive an email with tracking details (if applicable).

Order Confirmation and Tracking
After placing an order, you will receive a confirmation email with your order summary. Once your order is dispatched, we will send a follow-up email with tracking information to help you stay updated on your delivery’s progress.

Cash on Delivery
We offer cash on delivery as our sole payment method. Please ensure that someone is available at the delivery address to receive the package and make the payment.

Damaged or Lost Packages
If your package arrives visibly damaged or does not arrive within a reasonable time after dispatch, please notify us as soon as possible at [email protected]. We will work with our delivery partners to resolve the issue promptly. If a product is confirmed lost or arrives damaged, we will offer a resolution based on our Refunds and Return Policy.

Contact Us
If you have any questions about your shipment or need help with tracking, feel free to contact us [email protected].